SHIPPING INFORMATION
Shipping & Delivery
Standard tracked international shipping is included in the listed price for eligible destinations.
Eligible international orders are shipped on a Delivered Duty Paid (DDP) basis, so customers will not be asked to pay import duties, import taxes, customs clearance charges, or standard carrier brokerage or disbursement fees on delivery.
Each piece is carefully inspected and individually protected before dispatch. Because the works vary in size and form, final packing is prepared specifically for each order.
Order Processing
Orders are generally prepared for dispatch within 3–5 business days.
Orders are not dispatched on weekends or Chinese public holidays. During particularly busy periods, preparation may occasionally take slightly longer.
Tracking information will be provided after the order has been dispatched.
Estimated Transit Times
Estimated transit times after dispatch are:
- United States — 9–16 business days
- Canada — 9–16 business days
- Australia — 9–20 business days
These are estimates rather than guaranteed delivery dates. Customs clearance, local carrier operations, severe weather, public holidays, or other circumstances outside our control may affect delivery times.
Destinations & Delivery Limitations
Standard delivery is currently available to eligible addresses in the United States, Canada, and Australia.
We currently cannot deliver to:
- PO Box addresses
- APO / FPO / DPO addresses
- Military addresses
- Offshore territories, islands, or other destinations not supported by the carrier
- Certain remote postal codes classified by the carrier
Some remote destinations may require an additional shipping charge. If your address is in a remote area, please contact CollectorPots before ordering.
If an additional charge is identified after an order is placed, we will contact you before dispatch.
Duties & Import Taxes
Eligible international orders are shipped on a Delivered Duty Paid (DDP) basis.
Applicable import duties, import taxes, customs clearance charges, and standard carrier brokerage or disbursement fees for the selected DDP service are included in the customer’s total before dispatch.
Customers will not be asked to pay these import-related charges on delivery. Customs authorities or carriers may still require information from a customer to complete clearance; failure to provide required information can affect delivery.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address, including the correct postal code and any required apartment, unit, or building information.
If you notice an address error after ordering, please contact us as soon as possible. We cannot guarantee that an address can be changed once preparation or shipment has begun.
Additional costs resulting from an incorrect, incomplete, refused, or undeliverable address may be deducted from any applicable refund, to the extent permitted by applicable consumer law.
Failed Delivery
If a parcel cannot be delivered because of an incorrect or incomplete address, refusal of delivery, or failure to collect the parcel, additional carrier, return, storage, customs, or reshipping costs may apply.
If the parcel is returned to CollectorPots, any refund will be reviewed after the item has been received and inspected.
Original shipping-related costs and other non-recoverable charges may be deducted where permitted by applicable consumer law.
If the customer requests reshipment, a new valid delivery address and any applicable additional shipping charges must be confirmed before the parcel is sent again.
Transit Damage
Each piece is inspected before dispatch and individually protected for ceramic transit.
If your order arrives damaged, please contact us within 3 days of delivery.
Please retain:
- the piece
- the outer carton
- the shipping label
- all internal packing materials
Please provide clear photographs of:
- the damaged piece
- the outer carton
- the shipping label
- the internal packaging
A continuous unpacking video may also be requested when needed to support a carrier claim.
Confirmed transit damage will be reviewed by CollectorPots and, when approved, resolved by refund to the original payment method.
Questions Before Ordering
If you are unsure whether we can deliver to your address, please contact CollectorPots before placing an order.
For a shipping enquiry, please include:
- the product link
- destination country or region
- postal code
We will review the available delivery service and provide the information currently available to us.